Refund and Return Policy

Refund and Return Policy

At BookMyCarParts.com, we understand that purchasing auto parts online can sometimes be a complex process. We want to ensure that your experience with us is smooth and satisfactory. Our goal is to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help you navigate our return and refund process.

1. Returns

If you receive a part that does not fit your vehicle or fails to meet your expectations, you are eligible to request a return within 30 days of receiving your order. We encourage you to reach out to our customer support team to initiate this process. You can contact us at support@bookmycarparts.com or call +1(888)406-2167. When contacting us, please provide your order number, a description of the part, and a brief explanation of the reason for your return. Our knowledgeable and friendly team will guide you through the return process, ensuring you understand all necessary steps and requirements.

2. Refunds

After you have sent back the returned item, we will conduct a thorough inspection to confirm that it meets our return criteria. Refunds will be processed within 14 business days after we receive the returned part. However, please note that it may take up to 30 days for the refunded amount to appear in your bank statement, depending on your bank’s processing policies. We strive to ensure a quick turnaround, and our team will keep you informed throughout the process.

3. Conditions for Returns

To ensure a smooth return process, please make sure that the part you are returning is in its original condition, unused, and in the original packaging. All items must include any documentation, such as the receipt or proof of purchase. This information is vital in expediting your return and refund, allowing us to serve you better.

4. Shipping Costs

Customers are responsible for paying the return shipping fees when returning an item. Please be aware that these return shipping costs will be deducted from your refund amount. However, if the return is due to an error on our part—such as if you received the wrong item or a defective part—we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

5. How to Prepare Your Return

When preparing your return, please ensure the following:

  • Package the item securely in the original packaging, if possible, to prevent damage during shipping.
  • Include all original accessories, parts, and documentation.
  • Clearly label the package with the return authorization we provide.

This will help facilitate a smooth return process and ensure that your refund is processed without unnecessary delays.


6. Contact Us

We value your feedback and are here to assist you with any questions or concerns regarding our Refund and Return Policy. If you need help with a return or have any inquiries, please do not hesitate to reach out to us:

Thank you for choosing BookMyCarParts.com! We appreciate your trust in us and are dedicated to ensuring you have a positive shopping experience. Your satisfaction is important to us, and we are committed to addressing any concerns you may have promptly and effectively.

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